Terms and Conditions
All accesses and use of this website are governed by these conditions. When you enter this site, you confirm you have reviewed all terms and conditions and agree to be bound by them.
We have recently updated our policies and procedures. Find out more here.
Accuracy of information
The information found on this site is subject to change without notice. Due to its open nature, and the risk of errors when storing and transmitting digital information, SPI does not guarantee the accuracy of the information found on this website. The prices indicated are the latest available. Prices are subject to change if the production costs for materials or suppliers’ prices increase. Due to potential programming or data entry errors, SPI reserves the right to verify price accuracy.
Please refer to our transportation policy for all questions concerning goods delivery.
When ordering an item, and if you want to cancel the order or return it, you must first call us to establish an agreement and make arrangements for the next steps. In the event where the goods ordered are already shipped, additional transportation fees may apply. The merchandise returned will also be inspected. Any damage could incur restocking fees or any other fees, and even the refusal of the return, before the payment is credited.
How can I return merchandise?
We hope that all products you buy from SPI Health and Safety give you complete satisfaction. Should you need to request a refund or exchange, this is possible within 30 days following delivery. Additional charges will apply beyond this period. Please note that no return will be accepted after 90 days and that certain conditions apply:
- The item must be intact and as new
- The item must be kept in its original packaging
- You must have a copy of your invoice or purchase order
- The item must not be a special order
Special orders are non-exchangeable and non-refundable unless due to an error on our part or a defective product. Special order cancellations are subject to cancellation fees.
Every return is subject to transport and restocking fees.
Contact us at 1-866-861-8111 for more information about our return policy.
Cancellation and substitution policy
All cancellation requests must be sent by email to [email protected] or communicated by phone at 450-420-2012 ext 4456.
In the event of a cancellation, the following fees will apply:
- More than 30 business days before the scheduled date: No penalty
- Between 15 and 30 business days before the scheduled date: 25% of the registration fees
- Between 6 and 14 business days before the scheduled date: 50% of the registration fees
- Less than 5 business days before the scheduled date: 100% of the registration fees
One participant can be substituted for another at no extra costs provided that SPI is notified in advance.
SPI Health and Safety reserves the right to cancel or postpone this public session if fewer than 6 entries are received.
SPI Health and Safety restricts the number of entries to 12 participants per group.
This training program has been approved by the Chief Prevention Officer and is delivered by a Ministry of Labour approved training provider.
Trademarks found on this site are the property of their respective companies. All intellectual property rights in this website, including copyrights, trademarks, trade secrets and patent rights, are reserved. Access to this website does not constitute the right to copy or use any intellectual property contained herein.
Access and use of information
Access to this website is limited to displaying information for legitimate commercial purposes only. Any access or attempt to access other SPI domains or systems is strictly forbidden. The information contained on this site can only be used for legitimate commercial purposes only.
Any access provided to the customer is under his responsibility. Therefore, it is important to notify all access terminations or access modifications to protect yourself. All diverted merchandise resulting from identity theft is the responsibility of the customer.
This website can be linked to other sites that are not managed by SPI. SPI is not responsible for the content of such websites. The inclusion of a link to an external site does not constitute an endorsement, sponsorship, or recommendation by SPI.
SPI authorizes you to make only one copy of the information found on our website for your own personal use in order to learn more about SPI, as well as assess or purchase safety products and services. You agree that all copies must include the SPI copyright notice. No other permission is granted to print, copy, reproduce, distribute, transmit, download, store, display in public, alter, or modify the content of this website.