Terms and Conditions

All accesses and use of this website are governed by these conditions. When you enter this site, you confirm you have reviewed all terms and conditions and agree to be bound by them. 

Accuracy of information

The information found on this site is subject to change without notice. Due to its open nature, and the risk of errors when storing and transmitting digital information, SPI does not guarantee the accuracy of the information found on this website. The prices indicated are the latest available. Prices are subject to change if the production costs for materials or suppliers’ prices increase. Due to potential programming or data entry errors, SPI reserves the right to verify price accuracy. 

Merchandise transportation

Please refer to our transportation policy for all questions concerning goods delivery.

Return and cancellation policy

This policy explains the conditions for cancelling orders and returning products purchased from SPI, whether on our website, at a branch, or through our Customer Relations Centre (CRC). Eligibility depends on the order’s processing status, the type of product purchased, and any applicable supplier conditions.

The return conditions, final sale restrictions, and fees outlined in this policy are subject to statutory warranties and rights under applicable laws.

Order cancellations

Before processing or submission to the supplier

Orders may be cancelled at no charge if they have not yet been processed or submitted to the supplier.

After order confirmation

Once an order has been confirmed, cancellation options may be restricted depending on the steps the supplier has already taken to prepare or fulfill the order.

If cancellation is possible, applicable fees may include:

• Restocking fees

• Transportation charges

• Supplier-imposed penalties

SPI will inform you of any applicable fees before finalizing the cancellation.

Special orders and customized products are subject to the final sale conditions below. These conditions do not limit any applicable statutory cancellation rights.

Order confirmation

An order is considered confirmed once you have explicitly agreed to proceed with the purchase and accepted the applicable terms and conditions.

From that point onward, cancellation options may be restricted depending on the steps the supplier has already taken to prepare or fulfill the order.

For non-stock products and special orders, your confirmation is required before SPI submits the order to the supplier.

Product returns

The following conditions apply to returns of non-defective products under SPI’s commercial return policy. For damaged, defective, or non-conforming products, please refer to the “Statutory warranties and rights” section.

Stocked products

Products that are part of SPI’s regular inventory may be returned if all of the following conditions are met:

• The product is in new condition.

• The original packaging is intact.

• Proof of purchase is provided.

• The return request is submitted no later than 90 days after you receive the merchandise.

Restocking fees may apply.

The 90-day period applies to returns under this commercial return policy and does not limit applicable statutory warranties.

Non-stock products

Non-stock products are ordered specifically for you and are not part of SPI’s regular inventory.

Return eligibility depends on:

• Supplier approval

• Applicable supplier return conditions

• Fees charged by the supplier

Contact SPI’s Customer Relations Centre to have your request reviewed. SPI will inform you of the applicable conditions and fees before final confirmation of the return.

Special orders and customized products — final sale

Customized, configured, or non-standard products are final sale.

Once the order has been confirmed, these products cannot be cancelled or returned under this commercial return policy.

Final sale conditions do not limit statutory warranties or rights and remedies under applicable laws.

How to request a return

All returns under this commercial return policy require prior approval and a Return Merchandise Authorization (RMA) number. Do not ship merchandise back until you have received approval and your RMA number.

To request a return, contact SPI’s Customer Relations Centre. Have your order number and the details of the products you wish to return available.

Once your request has been approved, SPI will provide:

• Your RMA number

• Return instructions

• The location where the merchandise must be returned

• Information about who is responsible for return transportation costs

Submitting a return request under this commercial return policy does not guarantee approval. The authorization process does not limit the exercise of your statutory rights.

Restocking fees

When applicable, restocking fees are determined based on:

• Supplier terms and conditions

• Product type and characteristics

• Resale risk

SPI will communicate any applicable fees before final confirmation of the cancellation or return.

These fees apply only to the extent permitted by applicable laws.

Refunds and account credits

For returns under this commercial return policy, refunds or account credits are processed after the returned merchandise has been received, inspected, and approved.

Where possible, refunds are issued to the original payment method. A credit may also be applied to your customer account.

Applicable restocking fees, transportation charges, or supplier-imposed penalties may be deducted from the refund or credit where permitted by law.

For these returns, please allow 5 to 15 business days for processing after the returned merchandise has been received, inspected, and approved.

When a refund results from the exercise of a statutory cancellation right, the time limits and procedures required by law apply instead of this commercial processing period.

Exceptions

Requests for exceptions to the conditions of this commercial return policy will be reviewed on a case-by-case basis. Approval remains at SPI’s sole discretion.

Statutory rights are not exceptions and are not subject to this discretionary approval.

Statutory warranties and rights

The conditions of this policy do not limit statutory warranties or rights and remedies under applicable laws, including those relating to defective or non-conforming products or applicable statutory cancellation rights.

If you receive a product that is damaged, defective, or different from what you ordered, contact our Customer Relations Centre so that your situation can be reviewed.

Acceptance of this policy

By making a purchase or placing an order with SPI, whether on our website, at a branch, or through our Customer Relations Centre, you acknowledge and accept the terms of this return and cancellation policy, subject to your statutory rights.

For more information about our return policy, contact us at 1-866-861-8111.

Cancellation or Rescheduling Policy

For more details on the cancellation policy, please refer to the service offer or contact us by email at training@spi.com.

Rescheduling or cancellation fees will be charged as follows:

• More than 10 business days: no penalty.
• 10 to 6 business days: 50% of the fees.
• Less than 5 business days: 100% of the fees.

Absence or Lateness Policy:

Lateness to training sessions will not be tolerated.

SPI Health and Safety reserves the right to cancel the training if the minimum required number of participants is not reached. In such cases, the registration fees will be fully refunded to participants enrolled at the time of cancellation.

SPI Health and Safety limits registration to 12 participants per group.

SPI Health and Safety is accredited by Emploi-Québec and holds the accreditation number: 0057488.

Trademarks

Trademarks found on this site are the property of their respective companies. All intellectual property rights in this website, including copyrights, trademarks, trade secrets and patent rights, are reserved. Access to this website does not constitute the right to copy or use any intellectual property contained herein.

Access and use of information

Access to this website is limited to displaying information for legitimate commercial purposes only. Any access or attempt to access other SPI domains or systems is strictly forbidden. The information contained on this site can only be used for legitimate commercial purposes only.

Any access provided to the customer is under his responsibility. Therefore, it is important to notify all access terminations or access modifications to protect yourself. All diverted merchandise resulting from identity theft is the responsibility of the customer.

Hypertext links

This website can be linked to other sites that are not managed by SPI. SPI is not responsible for the content of such websites. The inclusion of a link to an external site does not constitute an endorsement, sponsorship, or recommendation by SPI.

Copyright

SPI authorizes you to make only one copy of the information found on our website for your own personal use in order to learn more about SPI, as well as assess or purchase safety products and services. You agree that all copies must include the SPI copyright notice. No other permission is granted to print, copy, reproduce, distribute, transmit, download, store, display in public, alter, or modify the content of this website.

Promotions

1. Eligibility:
   This promotion ("Promotion") offers $25 off purchases of $250 or more before taxes. The promotion is valid only for customers who have received a valid promotional code directly from SPI Health and Safety.
2. Discount Application:
   The discount is applied only after a valid promotional code is manually entered at checkout, prior to taxes. No discount will be applied if the promotional code is not received or not entered, even if the qualifying purchase amount is reached.
3. Limitations:
   • No cash value.
   • Not applicable to prior purchases.
   • Discount applies to the merchandise total only, before taxes and applicable fees.
   • Cannot be combined with other offers or promotions.
   • Promotional codes are limited, non-transferable, and valid for a limited time.
4. Product Availability:
   This offer is valid only for products listed on the SPI Health and Safety website and is subject to availability. Certain items may be excluded from the promotion.
5. Refunds and Returns:
   Promotional codes have no cash value and are non-refundable. In the event of a partial or full return, the promotional code value will automatically be deducted from the first returned item.
6. Rights Reserved:
   SPI Health and Safety reserves the right to modify or discontinue this promotion and its terms at any time without prior notice.
7. Governing Law:
   Any disputes shall be governed by the laws of the Province of Quebec, without regard to conflict of law provisions.

Country of origin of a product

The country of manufacture indicated represents the country where the majority of batches are produced, according to information supplied by the manufacturer. In some cases, the origin may vary according to production, without compromising quality or conformity to standards.

SPI Santé Sécurité cannot absolutely guarantee the exact origin of a given product at the time of order.