Support for software applications - legacy and new technology - is one of the most common areas that IT executives prefer to outsource first. SPI has a sparkling track record in servicing customers in the application software maintenance, production support (including on-call) and enhancement services areas in various software and hardware platforms. [Case Studies]

As in the application development area, in these projects too, SPI has implemented the best practices in the industry through our Project Management Institute certified Project Managers as well as the implementation of SEI's Capability Maturity Model (Integrated) level 5 processes. SPI's application of Six Sigma practices has focused customers on metrics based project management and allowed phenomenal successes in the execution of application software maintenance projects.

During the maintenance of application software projects, the following activities are common: Problem reporting, Problem resolution, Solution distribution and Proactive defect prevention. Central to all of these in any well managed environment is a problem repository . SPI uses its proprietary Enterprise Project management system spiProject^® to capture and track problems and their resolutions and also becomes a searchable repository across projects so that enterprise knowledge is optimally used for customer benefit.

SPI provides 24 x 7 x 365 phone support to all software maintenance projects from its offshore location. Other methods of communication available include video conferencing and data conferencing facilities that maximize opportunities for communication tactically as well as through long-term measures such as root cause analysis.

The primary goal of maintenance projects usually is minimizing impact of problems on customers. SPI has implemented metrics specific to each project situation to track the success of each project to the satisfaction of the customer.

Top