An important factor in the success of any project or initiative is the ability of the team to learn from past experiences.  SPI provides one unified channel – spiProject.com – that consolidates the knowledge the company has acquired during project execution and later facilitates search on this knowledge base.   All the other knowledge assets are structured in spiProject.com, an SPI knowledge portal.   SPI has undertaken in-house development of one of the most sophisticated web-based knowledge management platform in the industry for providing access to all its employees to this store of knowledge assets.   SPI adds knowledge derived out of more that 500 person-year of experience, every year.   The following elements are available real-time and secured within each customer’s knowledge space :

• All the process related statistics, collated and summarized, which releases a process capability baseline quarterly.
• Complete records of all issues, defects (related to requirements gathering and analysis, design, coding and testing), risks and enhancements are coded and stored with corresponding resolutions and notes for future reference.
• Business related documents : use cases, design documents, test plans and runs along with miscellaneous notes are stored and may be searched with full-text capabilities real time.
• Client Portal : SPI has started the initiative of developing a internet based Customer Portal for all it’s key customers derived from the information stored in spiProject.com.   Usage of this portal will enable the Customer to have an overall view of all the Ongoing (and past) projects.   The data related to productivity, quality, billing for the various projects are tracked in this portal and displayed in User-friendly format in the form of graphs.  TEDS being one of SPI’s prestigious clients would also be able to use the client portal to analyse various metrics.
• Reverse Knowledge Transfer : SPI will provide documentation related to the application/system being developed to TEDS at regular intervals if requested.  Reverse Knowledge transfer takes place on request during the lifecycle of every project.  The documents that can be provided are :
• Development Life Cycle documentation :
• Project Plan including work breakdown structure
• Requirements Specification document
• Designs
• Program specifications
• Test Plan documentation (test plans, results etc)
• Manuals
• User Manual
• System Administrator manual
• Release notes
• Known limitations
• Training
• System appreciation training
• Specialized tools
• Traceability matrix giving a link between design and code
• Troubleshooting guide





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